10 things to look for when going digital
Creating the right technology infrastructure to support your business is not about adding more systems for the sake of it. It is about putting your clients at the heart of your processes and making sure every tool works seamlessly together.
Digitising your client experience through your own branded app can transform efficiency, unlock capacity across your team, and make your existing technologies work harder. Done well, it can be achieved with minimal disruption while delivering a major uplift in client engagement.
The provider you choose should understand not just how to deliver great technology, but how to integrate it into your client journey and your firm’s day-to-day operations. Here are ten key things to look for when shaping your digital strategy.
Consumer Duty obligations
Your digital journey must support you to meet and evidence delivery against the FCA’s four Consumer Duty outcomes. These are products and services, price and value, consumer understanding, and consumer support.
The FCA has already begun supervisory reviews and is clear that evidencing compliance is just as important as delivering it. Ask your provider how their portal helps you show Consumer Duty in practice, not just in theory.Straight-through processing with your platforms
Efficiency comes from technology that talks to each other. Look for a provider that works with your chosen platforms, using API integrations to remove paperwork, speed up onboarding, and secure communications. Integrations with providers such as Transact, Iress and Seccl allow firms to automate manual processes and free up time for client service.Mobile accessibility with your own branded app
Clients expect to manage their financial world on their phone or tablet. They expect this to be in your brand, with the security and personalisation they trust.
A branded app for Apple and Android reassures clients that they are dealing directly with you, not risking spam or third-party interference.
Whether it is younger generations managing day-to-day finances or older clients reviewing important documents, an app experience is now the benchmark.Your content delivered directly, not lost in junk
A modern portal should not only deliver financial data. It should also be a secure communication hub, capable of hosting reports, newsletters, blogs, videos, and calendar bookings.
The ability to personalise content for different client segments is vital. Innovations such as Moneyinfo’s integrations with SmartSearch and ZeroKey show how technology can keep communications relevant, compliant, and secure.Collaborative data capture
Clients do not enjoy form-filling. A digital collaborative factfind makes the process quicker and easier for everyone. Look for the ability to customise layouts, language, and fields to your own style. Features such as document scanning allow clients to upload paperwork instantly using their phone camera.
This reduces back-and-forth and keeps the focus on advice rather than administration.Document vault
Clients value having one secure place for their important information. A good document vault should deliver reports automatically, organise paperwork into clear folders, and make it easy to access when needed. The best vaults also allow an ICE (in case of emergency) folder where clients can store essentials such as ID documents, insurance details, and key policies. This becomes invaluable in moments that matter.Family balance sheet
Wealth is often spread across families and generations. A portal that can link accounts for spouses, dependents, and extended family members allows clients to view their collective net worth in one place. This supports better decision-making, tax planning, and prepares families for intergenerational wealth transfer. With full compliance with ICO data sharing and privacy rules, firms can facilitate sensitive conversations while keeping control of permissions.Streamlined administration
A great portal is not only about client-facing features. It should also make life easier for your team. Look for tools that handle password resets, link related parties, monitor data feeds, and provide a full audit trail of communications. Features such as Unified Personal Profile (UPP), which brings together client data across multiple sources, mean fewer admin headaches, more consistency, and more time for advisers to focus on clients.Professional connections
Your portal should support more than just advisers and clients. Modern advice often involves collaboration with accountants, solicitors, DFMs, and introducers. Make sure your technology allows you to control who can access specific data, reports, and communications. Done right, this strengthens relationships across your professional network and positions your firm as the hub of financial life for your clients.Security by design
Clients expect their data to be safe. That means biometric security, two-factor authentication, secure messaging, and IP address controls. It also means working with a provider who can prove their standards with independent audits and ISO 27001 accreditation. With growing focus on data protection, security must be embedded from the start.
Beyond the ten
It is not just about ticking boxes. Your provider should have a clear roadmap of enhancements, ensuring the technology grows with you and your clients. Implementations should be efficient, typically completed in around three months for all but the most complex cases. Once live, you should expect ongoing improvements that keep your client experience ahead of expectations.
This is how Moneyinfo has been designed. It gives you digital relationship management that unlocks efficiency, enhances compliance confidence, and transforms client engagement. It is your brand, your service, delivered wherever and whenever your clients need it.
Unlock your peak performance with a client portal built for the modern wealth management ecosystem.