Latest News
The latest updates, announcements, and insights – all in one place to keep you informed and inspired.
The back to front office - why client experience should lead your tech strategy
Technology can improve every element of the advice process, enhancing client onboarding, speeding up client reviews and helping reassure clients when the market moves in the wrong direction.
How to engage millennial clients through digital advice - are you ready for the next wealth generation?
Millennials are set to have a huge impact on the global economy. Their spending and saving decisions will mean the demise of some long-established business models and the rise of new ones.
Inviting tech into your team - how to get the most out of your digital tools
In a very thought-provoking TED talk by Nadjia Yousef of the Boston Consulting Group, Nadjia sets out why we should invite our technologies into our team.
Client portal essentials - 10 must-haves for a better client experience
When selecting a client portal, it’s important to know what it should deliver. Here are the top ten things to check that your portal will do for you and your clients.
Money in Excel: Be ready for the new revolution
Justin Cash, writing for Money Marketing has highlighted the launch by Microsoft of new money management tools in Excel calling it a brave new world for a technology company.
Why a CRM supplier is the wrong choice for your client portal
“The client experience simply wasn’t strong enough and it made me nervous putting my brand on it.” Here’s a view from an adviser firm just like yours.
Automating your reporting - cut costs, stay compliant, and enhance client experience
Our aim is to help advisers, wealth managers and DFMs deliver a better client experience. A huge sweet spot is our ability to automate what has previously been sent by post or insecurely via email.
In Case of Emergency (ICE)
Do you work with your current clients to create an ‘In Case of Emergency’ (ICE) folder? This should store everything of relevance, like relevant paperwork for insurances, property deeds, and more.
How to ask clients what they want from your client portal
Asking clients if they want online access to their portfolios will result in an indifferent response. Here's a questions template on how to improve the way they currently manage financial information.
How to build a relationship with your next generation of clients
In a new white paper on intergenerational advice, which we’d urge every adviser to read, Brooks Macdonald have analysed HNW inheritance potential over just the next ten years.
Should you ask your clients if they want a client portal
If you’ve introduced a portal to let your clients check their investments, after a couple of months, they’ll have forgotten their login details. So why bother asking if they want a portal? Here’s why.
MiFID Reporting Portal Launched
A number of discretionary fund managers have signed up to an app-based portal that extracts data from a manager’s system daily and brings all a client’s financial information together in one place.